This Return & Refund Policy applies to orders placed through the official RIVA U.S. online store at rivaprofi.com.

CLAW ART LLC
10142 Sweetgrass Cir, Unit 301
Naples, FL 34104, USA

Email: info@rivaprofi.com
Phone: +1 (239) 378-8615

30-DAY RETURN WINDOW

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a standard return, the item must be:

• unused;
• unopened;
• in its original packaging;
• with all seals, labels, and markings intact;
• in its original resalable condition.

A valid order number or other proof of purchase is required.

All returns must be approved by RIVA in advance.

OPENED OR USED PRODUCTS

For health, hygiene, safety, and quality-control reasons, opened or used cosmetic and professional nail products are not eligible for return or exchange.

Exceptions may apply in cases of:

• a confirmed manufacturing defect;
• damaged product;
• incorrect item received;
• order fulfillment error;
• separate written approval from RIVA.

Do not send opened or used products back without prior approval.

IF YOU CHANGE YOUR MIND

If the product is in good condition, unopened, and unused, it may be returned within 30 days.

In this case:

• return shipping is the customer’s responsibility;
• original shipping charges are non-refundable;
• no restocking fee will be charged.

If the original order qualified for free shipping, we will not retroactively deduct the original shipping cost solely because the remaining order value falls below the free-shipping threshold after the return.

COLOR OR SHADE DIFFERENCES

Product colors shown on a screen may differ from the actual product due to display settings, lighting, photography, and device color rendering.

If the product is not defective but the shade does not meet your expectations, the return will be treated as a standard return, not as a defective-product claim.

The item must remain unopened and unused to qualify.

INDIVIDUAL SENSITIVITY OR ALLERGIC REACTION

Individual sensitivity or an allergic reaction does not automatically mean that a product is defective.

These situations are reviewed on a case-by-case basis and do not automatically qualify for a refund.

If you experience an adverse reaction, discontinue use and seek advice from a qualified healthcare professional if necessary.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive:

• a damaged or leaking product;
• a product with a confirmed manufacturing defect;
• the wrong item;
• an order with a missing item,

please contact us as soon as possible, preferably within 7 calendar days of delivery.

Please include:

• your order number;
• a description of the issue;
• photos of the product;
• photos of the packaging;
• video, if needed to document the issue.

If the issue is our fault, RIVA will arrange an appropriate replacement, shipment of the missing item, or refund.

If return shipping is required, RIVA will cover the necessary return shipping costs.

A physical return of a damaged or defective product is usually not required unless we specifically request it.

DAMAGED PACKAGE

If the package or its contents were damaged in transit:

• take photos of the outer packaging;
• take photos of the inner packaging;
• take photos of the damaged product;
• keep the packaging and contents until the claim has been reviewed.

This information may be needed to process your claim or submit a claim with the carrier.

EXCHANGES

We do not offer direct exchanges of one non-defective product for another.

If you would like a different item:

1. request a return;
2. receive your refund;
3. place a new order.

DISCOUNTED ITEMS

Items purchased on sale or with a promo code may be returned under the same conditions described in this Policy.

The refund amount will be based on the actual amount paid for the item.

SETS AND BUNDLES

If a product was purchased as part of a bundle, set, or kit, the return must include the entire bundle, unless otherwise approved by RIVA.

Individual items from a set may not be returned separately.

FREE GIFTS

If a free gift was included with an order and the entire related order is returned, the free gift must also be returned in unused condition.

SHIPPING RESTRICTIONS FOR CERTAIN LIQUIDS

Certain products, including some primers, dehydrators, and other liquids, may be subject to special carrier requirements or shipping restrictions.

Do not ship these products back on your own.

If the return is approved, RIVA will provide specific return or disposal instructions.

HOW TO REQUEST A RETURN

Before sending any product back, you must first obtain approval.

To request a return:

1. Email us at info@rivaprofi.com.
2. Include your order number.
3. Identify the item you wish to return.
4. State the reason for the return.
5. Attach photos or video if needed.
6. Wait for confirmation and return instructions.

Do not send any item back before receiving our instructions.

Returns sent without prior approval may be refused.

RETURN ADDRESS

The return address will be provided after your return request is approved.

Please do not automatically send returns to the legal or shipping address of CLAW ART LLC unless that address is specifically provided in your return instructions.

RETURN SHIPPING COSTS

If you are returning a non-defective item for personal reasons, return shipping is your responsibility.

If the return is due to a confirmed RIVA error, defect, or fulfillment issue, RIVA will cover the necessary return shipping costs.

ORIGINAL SHIPPING CHARGES

If you return a non-defective item for personal reasons, the original shipping charge is non-refundable.

If the issue was caused by RIVA, the original shipping charge may be refunded in full or in part, as appropriate.

RETURN INSPECTION

Once we receive your return, we will inspect the item to confirm that it meets the requirements of this Policy.

A refund may be denied, to the extent permitted by applicable law, if the item:

• has been used;
• has been opened;
• was damaged by the customer;
• shows signs of use;
• is incomplete;
• does not match the conditions of the approved return.

REFUNDS

After an approved return is received and inspected, we will notify you of the outcome.

Approved refunds are typically processed by us within 5–10 business days after inspection.

Refunds are issued only to the original payment method.

Once we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

KLARNA, AFTERPAY, AND OTHER PAYMENT PROVIDERS

If your order was paid through Klarna, Afterpay, or another third-party payment provider, the refund will be processed through the original payment method.

Timing and payment-schedule adjustments are subject to the policies of the applicable payment provider.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will do our best to cancel the order before fulfillment begins, a shipping label is created, or the package is handed over to the carrier.

Once fulfillment or shipping has begun, the standard return process will apply.

PROOF OF PURCHASE

A valid order number or other proof of purchase from the official RIVA U.S. website is required for returns and claims.

We are not required to process a return if we cannot verify that the product was purchased through our official U.S. online store.

MARKETPLACE ORDERS

This Policy applies only to orders placed directly through rivaprofi.com.

Purchases made through Amazon, TikTok Shop, Walmart Marketplace, or other third-party platforms are subject to the return policies of the applicable marketplace.

RETURN ABUSE AND FRAUD

To the fullest extent permitted by law, we reserve the right to limit or deny a return where we have reasonable grounds to suspect:

• fraud;
• product substitution;
• repeated or systematic return abuse;
• an attempt to return a used product as new;
• other bad-faith conduct.

This provision does not limit any consumer rights that cannot legally be waived.

CHANGES TO THIS POLICY

We may update this Policy from time to time.

The current version will always be posted on this page with the applicable Last Updated date.

For a specific order, the version of the Policy in effect at the time of purchase will apply unless applicable law requires otherwise.

CONTACT US

For questions about returns, damaged products, or refunds, please contact us:

CLAW ART LLC
10142 Sweetgrass Cir, Unit 301
Naples, FL 34104, USA

Email: info@rivaprofi.com
Phone: +1 (239) 378-8615