This Privacy Policy explains how the RIVA U.S. online store, operated by CLAW ART LLC, collects, uses, discloses, and protects personal information when you visit or use rivaprofi.com.
CLAW ART LLC
10142 Sweetgrass Cir, Unit 301
Naples, FL 34104
United States
Email: info@rivaprofi.com
Phone: +1 (239) 378-8615
1. PERSONAL INFORMATION WE COLLECT
Depending on how you use our website, we may collect the following categories of personal information.
Contact Information
We may collect:
- first and last name;
- email address;
- phone number;
- billing address;
- shipping address.
Order and Purchase Information
We may collect information related to your purchases and interactions with our store, including:
- products purchased;
- shopping cart contents;
- order history;
- returns and refunds;
- discounts and promo codes used;
- shipping information;
- communications regarding orders and customer support requests.
Account Information
If you create an account, we may collect:
- account information;
- saved contact information;
- order history;
- account preferences;
- information used to authenticate and secure your account.
Device and Usage Information
Certain information may be collected automatically when you visit or use our website, including:
- IP address;
- device type;
- browser type;
- operating system;
- approximate location based on IP address;
- device identifiers;
- cookies and similar identifiers;
- pages and products viewed;
- interactions with the website;
- date and time of visits;
- referring website or traffic source;
- interactions with advertising.
Reviews and User-Generated Content
If you submit a review, photo, video, comment, or other content, we may collect and process that content and related information.
Certain content, such as published reviews or photos, may be visible to other users of the website.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information from:
- you directly;
- your use of our website;
- payment processors;
- shipping and fulfillment providers;
- analytics and advertising partners;
- service providers that support our website, CRM, customer service, security, and other business operations.
3. PAYMENT INFORMATION
Payments are processed by third-party payment providers, including Stripe and other payment methods available at checkout.
CLAW ART LLC does not store full credit or debit card numbers.
Payment providers may provide us with limited information needed to process your order, such as:
- payment status;
- payment amount;
- payment method;
- last four digits of a payment card;
- transaction ID;
- refund, dispute, or chargeback information.
Payment information is also subject to the privacy policies of the applicable payment providers.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- process and fulfill orders;
- process payments;
- arrange shipping and delivery;
- manage customer accounts;
- provide customer support;
- process returns, refunds, and claims;
- detect and prevent fraud and abuse;
- protect the security of our website;
- analyze website performance and usage;
- improve our products and services;
- measure advertising performance;
- create advertising audiences;
- personalize advertising;
- comply with legal, tax, and accounting obligations;
- protect our rights, property, and legitimate business interests.
5. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies, pixels, tags, and similar technologies to operate our website, analyze traffic, and support advertising.
These technologies may be used to:
- operate the shopping cart and checkout;
- support account login;
- remember user preferences;
- improve website security;
- analyze website traffic;
- measure advertising performance;
- track conversions;
- build advertising audiences;
- deliver more relevant advertising.
Cookies may include:
Strictly Necessary Cookies — required for the website to function properly.
Functional Cookies — help remember preferences and improve website functionality.
Analytics Cookies — help us understand how visitors use the website.
Advertising Cookies — may be used to measure advertising and support targeted advertising.
You may manage non-essential cookies through the Cookie Settings / Privacy Choices tools available on our website.
6. ANALYTICS AND TARGETED ADVERTISING
We may use analytics and advertising services provided by companies such as:
- Google;
- Meta / Facebook;
- other analytics and advertising providers.
These providers may collect information through cookies, pixels, and similar technologies.
We may use this information to analyze website activity, measure the effectiveness of advertising campaigns, build audiences, and deliver advertising that may be more relevant to your interests.
We do not sell customer lists for monetary compensation.
However, under the privacy laws of certain U.S. states, some disclosures of identifiers or other information to advertising partners for targeted advertising or cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information, even when we do not receive money directly in exchange for that information.
Where applicable law provides such rights, you may opt out through the Privacy Choices / Cookie Settings tools available on our website or by contacting us.
7. GLOBAL PRIVACY CONTROL
Where required by applicable law, we will recognize and process supported browser-based privacy signals, including Global Privacy Control (GPC), in accordance with applicable legal requirements.
8. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with service providers and business partners that help us operate our business, including:
- payment processors;
- website and e-commerce providers;
- hosting providers;
- CRM providers;
- email service providers;
- shipping and fulfillment providers;
- USPS, UPS, FedEx, and other carriers;
- analytics providers;
- advertising platforms;
- fraud-prevention and security providers;
- IT service providers;
- professional advisors.
We disclose only the information reasonably necessary for these providers to perform their services.
We may also disclose information:
- as required by applicable law;
- in response to a valid court order, subpoena, or government request;
- to prevent fraud or unlawful activity;
- to protect the rights, safety, or property of CLAW ART LLC, our customers, or others;
- in connection with a merger, acquisition, restructuring, financing, sale of assets, or other business transaction.
9. MARKETING COMMUNICATIONS
We may send transactional communications that are necessary to process orders or maintain customer accounts, including:
- order confirmations;
- payment receipts;
- shipping notifications;
- account notices;
- security notices;
- customer service communications.
If we offer marketing email or SMS communications in the future, those messages will be sent in accordance with applicable law and, where required, based on separate consent.
You will be provided with a way to opt out of future marketing communications as required by law.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- fulfilling orders;
- maintaining customer accounts;
- tax and accounting recordkeeping;
- handling returns, disputes, chargebacks, and claims;
- preventing fraud;
- complying with legal obligations;
- protecting our legal and business interests.
Retention periods may vary depending on the type of information and applicable legal requirements.
When personal information is no longer needed, we may delete, de-identify, or securely dispose of it.
11. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can guarantee absolute security.
If you have an account, you are also responsible for maintaining the confidentiality of your login credentials.
12. U.S. STATE PRIVACY RIGHTS
Depending on your state of residence and applicable law, you may have certain privacy rights, which may include the right to:
- confirm whether we process your personal information;
- access certain personal information;
- obtain a copy of certain personal information;
- correct inaccurate information;
- request deletion of personal information;
- opt out of the sale or sharing of personal information;
- opt out of targeted advertising;
- limit certain uses of sensitive personal information, where applicable;
- appeal a decision regarding a privacy request, where provided by law;
- exercise your privacy rights without unlawful discrimination.
These rights vary by state and may be subject to legal exceptions.
To submit a privacy request, contact us at:
info@rivaprofi.com
We may request additional information to verify your identity before processing certain requests.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and verification of your identity.
13. CHILDREN’S PRIVACY
Our website is intended for a general adult audience and is not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without the required authorization, we will take reasonable steps to delete it.
A parent or legal guardian may contact us at:
info@rivaprofi.com
Under our Terms & Conditions, you must be at least 18 years old to place an order.
14. REVIEWS AND PUBLIC CONTENT
If you post a review, photo, video, comment, or other content in a public area of the website, that information may become publicly available.
Please do not post information that you do not want to make public.
Our use of user-generated content is also governed by our Terms & Conditions.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to or integrate with third-party websites and services.
We do not control the privacy practices of those third parties.
If you visit a third-party website or use a third-party service, we encourage you to review its privacy policy.
16. INTERNATIONAL DATA PROCESSING
CLAW ART LLC is a U.S. company.
Depending on the service providers we use, personal information may be processed or stored in the United States or in other countries.
Privacy and data protection laws may vary by jurisdiction.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- our website or services;
- technologies we use;
- our business practices;
- applicable laws and regulations;
- service providers we use.
The current version will be posted on this page with an updated Last Updated date.
If changes are material and applicable law requires additional notice or consent, we will take appropriate steps.
18. CONTACT US AND PRIVACY REQUESTS
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
CLAW ART LLC
10142 Sweetgrass Cir, Unit 301
Naples, FL 34104
United States
Email: info@rivaprofi.com
Phone: +1 (239) 378-8615