PAYMENT & SHIPPING

We aim to make ordering and receiving RIVA products as simple and clear as possible. Below you will find our payment, order processing, and shipping terms for orders within the United States.

PAYMENT

All prices on our website are listed in U.S. dollars (USD).

Orders are processed only after successful full payment has been received.

The following payment methods are available:

Credit & Debit Cards

Digital Wallets & Express Checkout

Buy Now, Pay Later

Availability of certain payment methods may depend on the customer’s device, order amount, and the terms of the applicable payment provider.

All payments are processed through secure payment systems provided by the applicable payment providers.

Unpaid Orders

If payment is not completed or is declined, the order will not be processed and the products will not be considered reserved.

 

SALES TAX

Applicable sales tax is calculated automatically at checkout based on the shipping address and applicable tax requirements.

The final order total, including applicable sales tax and shipping charges, is displayed before payment is confirmed.

 

U.S. SHIPPING

Orders placed through the U.S. RIVA website are currently shipped only within the United States.

We ship using:

The carrier may be selected based on the shipping address, order size, order contents, and available shipping options.

 

SHIPPING COST

For orders under $100, the standard shipping fee is:

$6

For orders of $100 or more:

FREE STANDARD SHIPPING

The free shipping threshold is calculated based on the merchandise subtotal after discounts and promo codes and before sales tax.

Alaska, Hawaii, Puerto Rico, and U.S. Territories

Shipping is available to Alaska, Hawaii, Puerto Rico, and supported U.S. territories.

Shipping rates for these destinations may be calculated separately at checkout.

Delivery times may also differ from standard delivery times within the contiguous United States.

 

ORDER PROCESSING

Orders are typically processed within:

1 business day

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed and fully paid before 2:00 PM will typically begin processing on the same business day.

Orders placed after 2:00 PM, on weekends, or on holidays will begin processing on the next business day.

During sales, new collection launches, holiday periods, or periods of unusually high order volume, processing may take slightly longer.

If, for any reason, we are unable to ship your order within the stated processing timeframe, we will contact you with updated timing and available options.

 

DELIVERY TIME

After your order has been handed over to the carrier, standard delivery within the United States typically takes:

1–5 business days

Actual delivery times depend on:

 

Delivery time is calculated from the date the order is handed over to the carrier, not from the date the order is placed.

All delivery timeframes are estimates and are not guaranteed delivery dates.

 

ORDER TRACKING

Once your order has shipped, tracking information will be provided.

After a shipping label is created, it may take some time before tracking information becomes visible in the carrier’s system.

If tracking information has not updated for an extended period, please contact us at:
info@rivaprofi.com

 

P.O. BOX SHIPPING

Shipping to P.O. Boxes is available only when the selected shipping method is supported by USPS.

Certain orders or products may require a physical street address.

 

CHANGING THE SHIPPING ADDRESS

The customer is responsible for providing a complete and accurate shipping address at checkout

If you notice an error in your shipping address, please contact us as soon as possible.

If the order has not yet entered processing or been handed over to the carrier, we will do our best to update the address.

Once the order has been transferred to the carrier, address changes are not guaranteed and may no longer be possible.

 

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

If a package cannot be delivered and is returned to us due to:

The cost of reshipping the order will be the customer’s responsibility.

Please review your shipping information carefully before confirming your order.

 

PACKAGE MARKED AS DELIVERED BUT NOT RECEIVED

If the carrier shows the package as Delivered, but you cannot locate it, we recommend that you:

  1. Check your mailbox, porch, side entrance, and other possible delivery locations.
  2. Check with household members, neighbors, reception, or concierge.
  3. Allow up to 48 hours, as in some cases a package may be marked as Delivered shortly before the actual delivery.
  4. If the package is still missing, contact us at: info@rivaprofi.com

We will help review the carrier information and, where appropriate, initiate an investigation.

Orders marked as Delivered are not automatically eligible for a refund. Each case will be reviewed individually based on the carrier’s information and the outcome of any investigation.

 

LOST PACKAGES

If tracking shows that a package has not moved for an extended period, or if the carrier confirms that the package has been lost, please contact us at: info@rivaprofi.com

We will review the shipment status and, where appropriate, open a claim with the carrier.

If the carrier confirms that the package was lost in transit, we will provide an appropriate resolution, which may include replacement of the order or a refund.

 

DAMAGED OR INCORRECT ORDERS

If you receive a damaged product, the wrong product, or if any item is missing from your order, please contact us as soon as possible.

Please include:

This will help us review your request and provide a resolution more quickly.

 

SHIPPING RESTRICTIONS FOR CERTAIN PRODUCTS

Certain products may be subject to special carrier requirements or transportation restrictions.

Depending on the products in your order and the shipping destination, available shipping methods may vary.

If specific restrictions apply to a particular product, available shipping options will be determined at checkout.

 

RETURNS & REFUNDS

Returns, exchanges, and refunds are governed by our separate:

FREE STANDARD SHIPPING

Please review this policy before requesting a return.

Original shipping charges are generally non-refundable, except where the issue was caused by our error or where otherwise stated in our Return & Refund Policy.

ORDER CANCELLATIONS & CHANGES

Once payment has been successfully completed, the order enters processing.

If you need to cancel or change your order, please contact us as soon as possible.

We will do our best to assist you; however, once order fulfillment has begun, a shipping label has been created, or the order has been handed over to the carrier, cancellation or modification may no longer be possible.

 

SHIPPING DELAYS

Once an order has been handed over to the carrier, delivery timing is controlled by the applicable shipping provider.

Delays may occur due to:

We will do our best to help you obtain current shipment information, but we cannot guarantee a specific delivery date once the package has been handed over to the carrier.

INTERNATIONAL SHIPPING

International shipping from the U.S. RIVA website is currently unavailable.

Orders are shipped only within the United States and supported U.S. territories.

 

CONTACT US

If you have any questions about payment, your order, or shipping, please contact us:

Email: info@rivaprofi.com

When contacting us about an existing order, please include your order number.